Shipping & Delivery Policy
Effective Date: October 2025
At MAYANG KAMAKHYA ASHRAM, we are dedicated to ensuring that your Ayurvedic wellness products from Kamakhya Ayurveda reach you safely, promptly, and in perfect condition. Our goal is to provide a seamless and worry-free shopping experience from order confirmation to doorstep delivery.
1. Shipping Information
Shipping Partners:
We partner with reliable and reputed logistics providers across India to ensure safe and timely delivery of your orders.
Delivery Coverage:
We deliver throughout India — including metro cities, towns, and rural areas — subject to courier service availability.
Shipping Charges:
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Free Shipping on orders above a certain order value (as displayed during checkout).
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For smaller orders, a nominal delivery charge may apply, clearly shown before payment confirmation.
2. Order Processing
Order Confirmation:
Once your order is successfully placed, you will receive an email and SMS confirmation containing your order number and details.
Processing Time:
All confirmed orders are usually processed within 1–2 business days (excluding Sundays and public holidays). During promotional periods or due to unforeseen delays, processing times may vary slightly.
3. Estimated Delivery Time
Standard Delivery:
Orders are typically delivered within 3–7 business days, depending on your location and courier service availability.
Express Delivery (If Available):
For faster delivery, express shipping may be offered in select regions. Estimated delivery time will be displayed at checkout.
4. Order Tracking
After dispatch, you will receive a tracking ID and courier details via email/SMS. You can use this tracking number on our courier partner’s website to monitor the real-time status of your shipment.
5. Delivery Partners
Our delivery partners are trained to handle herbal and Ayurvedic products with utmost care, ensuring that your items arrive sealed, fresh, and undamaged. Please inspect your package upon delivery and report any visible damage immediately to our support team.
6. Returns & Exchanges
Damaged / Wrong Product:
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery. We will arrange a replacement or initiate a refund as per our Return & Refund Policy.
Refund Processing Time:
Refunds are generally processed within 7–14 business days after product verification.
7. Delivery Delays
While we strive for timely deliveries, unforeseen factors such as weather conditions, courier delays, or public holidays may occasionally cause delays. In such cases, our team will keep you updated and ensure resolution at the earliest.
8. Contact Us
For any questions or assistance regarding shipping or delivery, please contact our support team:
📍 Address: 151/3, Kakrola Housing Complex, Near Dwarka More, Delhi
📞 Phone: +91-9958874406
📧 Email: help@kamakhyaayurveda.com
🌐 Website: www.kamakhyaayurveda.com
9. Policy Updates
This Shipping & Delivery Policy may be revised periodically without prior notice. The latest version will always be available on this page. We encourage you to review it regularly to stay informed about our procedures and updates.
