Cancellation & Refund Policy
Effective Date: October 2025
At MAYANG KAMAKHYA ASHRAM, we value your trust and aim to ensure your satisfaction with every purchase made through our official website — www.kamakhyaayurveda.com. This policy outlines the terms for order cancellations, returns, and refunds for all products sold under the Kamakhya Ayurveda brand.
1. Order Cancellation
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Cancellation Window:
You may cancel your order within 24 hours of placing it by contacting our customer support team via phone or email. -
How to Cancel:
Please email us at contact@kamakhyaayurveda.com or call +91-9958874406, providing your order ID, name, and reason for cancellation. -
Refund for Cancellations:
Orders cancelled within the 24-hour window will receive a full refund to the original payment method within 7–14 business days. -
Post-Dispatch Orders:
Orders already dispatched or shipped cannot be cancelled. In such cases, you may refer to our Return & Refund section below.
2. Eligibility for Refunds
Refunds may be applicable under the following conditions:
a. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We may request images or unboxing videos to verify the issue.
b. Non-Delivery
If your order has not reached you within the estimated delivery timeframe and tracking shows no progress, please reach out to us within 7 days of the expected delivery date.
c. Partial Refunds
In select cases where the product is slightly damaged but still usable, we may issue a partial refund based on the nature of the issue.
d. Refund Rejection
We reserve the right to reject refund claims that fall outside these conditions or show evidence of product misuse or tampering.
3. Return, Replacement & Exchange Policy
We offer an Easy 7-Day Return Policy from the date of delivery.
To initiate a return or replacement:
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Contact our support team via contact@kamakhyaayurveda.com.
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Provide your order ID, issue details, and photos (if applicable).
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Once verified, our team will arrange a pickup or guide you through the return process.
Replacement Policy:
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Replacements are subject to product availability.
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If replacement stock is unavailable, a full refund will be processed.
4. Non-Returnable Items
The following categories are not eligible for return, exchange, or refund:
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Products damaged due to misuse, mishandling, or storage errors.
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Items without original packaging, seals, or labels.
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Opened or used wellness and personal care products.
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Items returned after 7 days of delivery.
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Complimentary or free items received during promotions.
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Personal hygiene or custom products (e.g., oils, creams, herbal mixtures, personal care tools).
Note: During certain sales or promotional periods, return and exchange terms may vary. Details will be mentioned on the relevant campaign banners or product pages.
5. Refund Process
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Once your return is approved, the refund will be processed to your original payment method within 7–14 business days.
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You will receive an email or SMS notification confirming the refund status.
6. Returning Complimentary Gifts
If your purchase included a free gift or promotional item, it must be returned along with the main product to qualify for a refund or replacement.
7. Contact Us
If you have any questions or need assistance regarding cancellations, returns, or refunds, please reach out to us:
📍 Address: 151/3, Kakrola Housing Complex, Near Dwarka More, Delhi
📞 Phone: +91-9958874406
📧 Email: contact@kamakhyaayurveda.com
🌐 Website: www.kamakhyaayurveda.com
8. Policy Updates
This Cancellation & Refund Policy is subject to periodic updates without prior notice. The latest version will always be available on this page. Please review it regularly to stay informed.
